Frequently Asked Questions
Find the answers to all your questions or ask a new one
Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions we get from tenants, landlords, and property managers.
If you can’t find the answer you’re looking for, please feel free to reach out to us directly!
End Of Lease Cleaning
What is End-of-Lease Cleaning?
End-of-lease cleaning, also known as bond cleaning, is a thorough cleaning service designed to restore a property to its original condition at the end of a lease. This type of cleaning is essential for ensuring you get your full bond back when vacating a rental property.
Landlords and property managers typically require professional cleaning at the end of a lease to ensure the property is in an excellent condition for the next tenants. An end-of-lease clean goes beyond regular cleaning, covering areas like carpets, windows, and appliances, and addressing even the smallest details.
Cleaning service mainly includes bedroom, bathroom, kitchen, living room, hallway, laundry and balcony
– All floors vacuumed and mopped (High pressure cleaning on bathroom and balcony floors) All windows and frames wiped
– All walls cleaned
– All light fittings cleaned to remove dirt and insects
– All surfaces are wiped down and any stains or marks removed that are removable
– Skirting boards free from marks and dust
-The inside and outside of all cupboards wiped
– Oven, sink, range hood, stove top, dishwasher cleaned
-Toilet, tiles, mirrors cleaned and polished
– Bathtub and shower screen washed
All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is needed to give you a thorough and high quality clean.
The cost of our end-of-lease cleaning service varies depending on the size of the property, its condition, and any additional services requested (such as carpet cleaning). We offer affordable pricing, and we can provide you with a no-obligation quote based on your needs.
No, you do not need to be present during the cleaning service. Many of our clients choose to leave us with a key or a passcode, and we’ll complete the work while you’re away. We’ll coordinate with you to ensure everything runs smoothly.
Our goal is to help you get your bond back in full! We follow all the necessary cleaning standards to meet the expectations of landlords and property managers. However, the decision to return your bond ultimately lies with your landlord or property manager, and they may inspect the property after cleaning. If you need a re-clean due to any missed areas, we’ll come back to re-clean the affected areas at no extra charge.
Yes! We understand that things can get busy at the end of a lease. We offer same-day or next-day service (subject to availability), so please feel free to contact us for urgent bookings.
Yes! All of our cleaners are fully insured and highly trained to handle all aspects of end-of-lease cleaning. We pride ourselves on our professionalism and attention to detail.
Yes, we offer a carpet steam cleaning as a part of our end-of-lease cleaning service. Carpet steam cleaning is recommended for removing stains, dirt, and allergens, ensuring your carpets are as clean as possible when you hand back the keys.
The duration of the cleaning depends on the size of the property and the condition it’s in. Generally, it can take anywhere from 3 to 8 hours for a standard apartment or house. For larger properties, or properties that require extra attention, the cleaning may take longer. We’ll always provide an estimated timeframe when you book.
Carpet Cleaning Service
Carpets are a magnet for dirt, dust, allergens, and stains. Regular cleaning not only helps improve the appearance of your carpets, but it also extends their lifespan, reduces allergens in your home, and keeps your space healthier and fresher. Professional carpet cleaning is more effective than DIY methods, as we use specialised equipment and cleaning solutions designed to deep clean and sanitise your carpets.
Steam cleaning, also known as hot water extraction, is the most effective way to clean carpets. It involves using hot water mixed with a cleaning solution that’s sprayed into the carpet fibers. A powerful vacuum then extracts the dirt, grime, and moisture, leaving the carpet clean and fresh. The heat from the steam helps to break down stubborn dirt and stains, while also killing bacteria and allergens trapped in the carpet fibers.
The time required to clean your carpets depends on the size of the area and the condition of the carpets. Typically, a standard home or apartment can take between 30 minutes to 2 hours for a full carpet cleaning session. Larger areas or heavily soiled carpets may take longer. We’ll provide you with an estimated time when you book your appointment.
After cleaning, carpets generally take up to 24hours to dry, depending on factors like humidity, air circulation, and the type of carpet. To speed up drying time, we recommend turning on ceiling fans or using a dehumidifier. We can also offer faster-drying options, such as low-moisture cleaning, if you’re in a rush.
The cost of carpet cleaning depends on the size of the area to be cleaned and the condition of your carpets. We offer competitive pricing.
While your carpets will still be wet after cleaning, it’s fine to walk on them with clean, dry feet. We recommend avoiding walking on the freshly cleaned carpet in shoes or with dirty feet until they’re completely dry to avoid tracking dirt back onto the surface.
For most homes, we recommend professional carpet cleaning once a year. However, if you have pets, children, or high-traffic areas, you may need cleaning more frequently. Regular cleaning helps maintain your carpet’s appearance and prolongs its life. You should also consider a professional cleaning if you notice lingering odors, stains, or visible dirt.
Yes! We offer carpet cleaning services for both residential and commercial properties. Whether it’s an office, retail space, or hotel, we have the equipment and expertise to tackle large-scale carpet cleaning projects with minimal disruption to your business operations.
Yes! We understand that life happens, and sometimes you need carpet cleaning at the last minute. We offer same-day or emergency cleaning services (subject to availability). Just give us a call, and we’ll do our best to accommodate your schedule.
Yes, professional carpet cleaning can help reduce allergens like dust mites, pet dander, and mold spores trapped in carpet fibers. Our steam cleaning method can kill bacteria and allergens, making your home a healthier place to live, especially for allergy sufferers.
High Pressure Cleaning
High-pressure cleaning (also known as power washing) uses a high-pressure water spray to remove dirt, grime, moss, mold, and other debris from surfaces. It’s an effective cleaning method for driveways, tiled floors, patios, roofs, and more.
High-pressure cleaning is versatile and can be used on a variety of surfaces, including:
Concrete driveways and sidewalks
Wooden decks and fences
Brick walls and stone patios
Roofs and gutters
Balcony floors
Commercial properties and parking lots
Yes, when done properly by professionals, high-pressure cleaning is safe. Our trained technicians assess each surface before cleaning and adjust the pressure to suit the material.
The frequency of high-pressure cleaning depends on several factors, such as your location, weather conditions, and the level of traffic. For example:
Driveways may need cleaning every 1-2 years.
Decks or patios might need cleaning annually.
Roofs and gutters should be cleaned every 1-3 years, or as needed based on debris accumulation.
Yes! High-pressure cleaning is highly effective at removing mold, mildew, and algae from surfaces like decks, roofs, and walls.
It’s not necessary for you to be home during the cleaning, though we do recommend it if you have specific requests or areas of concern. Otherwise, our technicians can clean your property while you’re away and let you know when the job is done.
The time it takes depends on the size and scope of the job. Smaller areas like driveways may take an hour or two, while larger jobs (like commercial properties or multi-story buildings) could take several hours. We’ll give you an estimated time frame when you book the service.
To ensure the best results, we recommend:
Removing any personal items or furniture from the area to be cleaned.
Trimming back plants or bushes that may be in the way.
Ensuring pets and children are kept away from the cleaning area during the process.
If you have any specific concerns, feel free to let us know when you book.
We proudly serve all of Sydney region and surrounding areas. If you’re unsure if we service your location, don’t hesitate to reach out, and we’ll confirm.
Booking is easy! Simply give us a call or send email. We’ll schedule a convenient time for you, and provide you with a free, no-obligation quote based on your needs.
Commercial / Office Cleaning
Office and commercial cleaning refers to professional cleaning services tailored specifically for businesses, office buildings, retail spaces, warehouses, and other commercial properties. This service includes regular cleaning tasks such as dusting, vacuuming, mopping, restroom sanitising, and more, designed to create a clean, healthy, and welcoming environment for employees, customers, and clients.
Our comprehensive commercial cleaning service includes:
General Office Cleaning: Dusting desks, chairs, and workstations; wiping down surfaces.
Restrooms: Thorough cleaning of toilets, sinks, mirrors, floors, and replenishing supplies.
Carpet & Floor Care: Vacuuming, mopping, and optional carpet steam cleaning.
Trash Removal: Emptying bins and replacing liners.
High-Touch Areas: Cleaning door handles, light switches, and other frequently touched surfaces to reduce germs.
Surface Disinfection: Sanitising high-touch areas to prevent the spread of germs and viruses.
We can customise our services to suit the unique needs of your business, including specialised cleaning for areas like medical offices, gyms, or industrial spaces.
The cleaning frequency depends on your business type, size, and the number of people using the space. Typically, offices are cleaned once a week or twice a week.
The cost of commercial cleaning services depends on the size of your space, the frequency of cleaning, and any additional services you may require (e.g., carpet cleaning, window washing, or deep cleaning).
Contact us today to discuss your requirements and get a customised quote.
We offer both one-time deep cleaning services and ongoing regular cleaning services. Whether you need a thorough cleaning before moving into a new office, after a renovation, or as part of your regular maintenance routine, we can accommodate your needs.
Yes, we offer emergency cleaning services for urgent situations, such as post-event cleanups, spills, or unexpected messes. We understand that emergencies happen, and we’re ready to assist whenever you need us. Contact us as soon as possible, and we’ll arrange for our team to provide fast and efficient cleaning services.
Absolutely! Contact us to schedule an on-site evaluation or request a quote over the phone or online.
Service areas
Inner city:
- Surry Hills
- Darlinghurst
- Redfern
- Paddington
- Waterloo
- Glebe
- Chippendale
- Haymarket
- Ultimo
- Newtown
Eastern Suburbs:
- Bondi
- Coogee
- Bronte
- Tamarama
- Randwick
- Maroubra
- Clovelly
- Kensington
- Kingsford
- Dover Heights
Northern Beaches:
- Manly
- Dee Why
- Freshwater
- Collaroy
- Narrabeen
- Avalon
- Palm Beach
- Balgowlah
- Brookvale
- Mona Vale
Lower North Shore:
- North Sydney
- Crows Nest
- Kirribilli
- Neutral Bay
- Mosman
- Cremorne
- St Leonards
- Artarmon
- Chatswood
- Willoughby
Upper North Shore:
- Hornsby
- Wahroonga
- Turramurra
- Pymble
- St Ives
- Killara
- Lindfield
- Roseville
- East Killara
- West Pymble
Western Sydney:
- Parramatta
- Blacktown
- Penrith
- Liverpool
- Campbelltown
- Richmond
- Rooty Hill
- Mount Druitt
- Castle Hill
- Baulkham Hills
Southern Sydney:
- Cronulla
- Sutherland
- Miranda
- Hurstville
- Rockdale
- Kogarah
- Caringbah
- Gymea
- Penshurst
- Carlton
South-Western Sydney:
- Campbelltown
- Liverpool
- Bankstown
- Fairfield
- Cabramatta
- Hoxton Park
- Green Valley
- Casula
- Glenfield
- Mille
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